“A Large Consumer Health Information Web Site Turns 2.0”

CHAPITRES DE LIVRE
Prom Tep, S., Sénécal, S. & Couture, A
Integrated Marketing Communications: Cases from the Jacobs & Clevenger Case Writers' Workshop, Rich Hagle editor, RACOM Books
Publication year: 2015

“Beyond Usability: Ordering e-Service Quality Factors”

CHAPITRES DE LIVRE
Prom Tep, S. & Dufresne, A.
Chapter 69 in Advances in Ergonomics Modeling & Usability Evaluation, Halimahtun Khalid, Alan Hedge, Tareq Ahram (eds.), Taylor & Francis Group: CRC Press, 658 p.
Publication year: 2010